SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. User ID: Password: Forgot your User ID or Password? It looks like the @SunTrust web site is broken... again. -. Mobile and browser banking logins are both failing, and you’ve clearly shut down your 1800 service line. WTF?? Please try again.”. @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. For account information, the bank … @SunTrust is online banking down? 2 SunTrust will never send unsolicited text messages. If you do not already have the appropriate plan with your wireless carrier, normal text or data rates will apply. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. They have just gotten awful, no customer service whatsoever. SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. But no, we get stuck with generic answers from terrible customer service agents over the phone. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. Equal Housing Lender. For reprint and licensing requests for this article. BOA SunTrust Citizens Chase Wells Fargo pledges to cut $8 billion in overhead. @AskSunTrust. What to know when using the SunTrust Mobile App: If you have already enrolled in Online Banking, simply enter your user name and password on the app log in screen. Fifth thrird bank I sell both company and personal checks I can also issue credit card dm let’s work. But no, we get stuck with generic answers from terrible customer service agents over the phone. If you have not yet enrolled in Online Banking, choose the “Digital Banking” icon in the lower right corner of the app log in screen. @SunTrust and @growfinancial why?! Check for overpayment generated 11/25, mailed 12/8. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. How do you rate SunTrust Bank over the past 3 months? We are apologetic to hear that you are unable to access your Mobile App services at this time. Hi @SunTrust Both mobile and online banking are down. “Our teams are actively working to restore digital channels for our clients. @RandoArcher Enter your User ID and Password to sign on to Online Cash Manager. All systems are up & running with no issues being reported. The OCC had hit James Strother and other executives with civil charges a year ago in connection with the bank's phony-accounts scandal. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? In this day in age, customers expect to be able to do banking 24/7. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. Call then cut off before I could speak to rep. @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. His monetary penalty is lower than what the agency had first floated. Check for overpayment generated 11/25, mailed 12/8. @AskSunTrust It says it’s unavailable. Financial Planning, American Banker. Add new comment. The only info I can find is people like me asking what is happening. Be the first to know the next time SunTrust Bank goes down. @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. @cales157 @StephanieStarrC In February, many TD Bank customers could not digitally access their accounts for more than a week despite careful planning and preparation for an upgrade by the bank. Services are offered by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. @business *I load both USA and Canada account South African bank's approach to chatbots offers lessons for U.S. players; small lenders embrace automation for latest PPP round; flush with capital, Canadian banks eye U.S. acquisitions; and more from this week's most-read stories. For assistance with your new SunTrust account, give us a call, 800.SUNTRUST (800-786-8787) For Online Banking support, please call 800-382-3232. downdetector.com @kade6767 If you are accessing this site from a computer or tablet, you can sign on to Online Banking through www.suntrust.com. Anyone else having issues?!?! Truist Wealth is a marketing name used by Truist Financial Corporation. Facebook. Hi @SunTrust Both of my banking apps have been down since yesterday! *SunTrust does not charge a fee for the use of SunTrust Mobile Banking. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. @AskSunTrust @SunTrust is mobile banking down? Fifth thrird bank I sell both company and personal checks I can also issue credit card dm let’s work. SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. Check balances at checkout, transfer funds at the office, make deposits in your living room and more with SunTrust Bank. @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23+00:00 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. Problems at SunTrust Bank Problems at SunTrust Bank. Have been in line for drive-thru for over 30 minutes. If you do not already have a data plan with your wireless service provider, normal data rates will apply. I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. Can you please share with us what error message you are receiving? All systems are up & running with no issues being reported. What is a One-Time Passcode? @SunTrust Your customer service center absolutely sucks. @buckbelue8 can hit it out of Suntrust park. ?? @AskSunTrust mobile deposit down? CEO Charlie Scharf’s long-awaited expense-reduction plan got a chilly reception from investors. They have just gotten awful, no customer service whatsoever. Please try again.”. The Pittsburgh company intends to continue adding commercial offices and retail branches in markets it had been eyeing before agreeing to buy BBVA USA for $11.6 billion. Just opened my acct last night and ready to close it today. You can make payments, transfers, and mobile deposits, view account balances and account activity, send money via Zelle®, as well as search for ATM / branch locations. @thisiswhyichop Report SunTrust Down. SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. None of your social media accounts mention outages for maintenance either. 1 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. The bank posted on its website and social media accounts Sunday morning that all … “Our teams are actively working to restore digital channels for our clients. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. By law, we are required to ask your consent to show the content that is normally displayed here. Leave a message in the comments. Bank officials said Tuesday that SunTrust is automatically refunding all ATM fees and other surcharges for use of non-SunTrust teller machines during the time when the system was down. Do not under estimate him ? For more information about SunTrust Bank, visit SunTrust.com Today’s worst customer service award goes to @suntrust. @680TheFan, @SunTrust why is the business account login not working? ?? Have been in line for drive-thru for over 30 minutes. Mortgage paid off 3 weeks ago. @AskSunTrust Absolutely not. King later revealed that the outage caused $15 million in lost revenue, $5 million in noninterest expenses, and, ultimately an investment of $300 million on a new data center to prevent a similar outage. ... SunTrust Bank now Truist Bank, Member FDIC. Waited 15 minutes on hold. Menu Main menu. Comment * Notify me when new comments are posted . Mobile Banking (90) How do I make a Mobile Deposit? I’ve typed the credentials but it’s not letting me in. @Guy726 @SunTrust Right??? @buckbelue8 can hit it out of Suntrust park. Your name * E-mail * The content of this field is kept private and will not be shown publicly. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. We are apologetic to hear that you are unable to access your Mobile App services at this time. Just opened my acct last night and ready to close it today. Can you please try. Help!!!! 4. Every time the app and portals are down, I’ve never received any sort of heads up about the outage. So can you address me where should I report these security issues? If you don’t want to visit one of SunTrust’s physical branches, you can still do most of your banking from the mobile banking app or website. Are you also affected? We are apologetic to hear that you are unable to access your Mobile Banking services at this time. Doesn’t even say the password/username is incorrect just keep reloading the same login page, Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. @AskSunTrust mobile deposit down? @Jessy2Noni @ftpxay SunTrust digital access is down for all customers. Mortgage paid off 3 weeks ago. SunTrust says its employees were working on an upgrade when the system went down. K. W. b. L. A. @AskSunTrust Their customer service was very nice and accommodating. Doesn’t even say the password/username is incorrect just keep reloading the same login page, @partofsydir @SunTrust @AskSunTrust I need to speak with someone, but, my phone service is still disrupted from the Christmas morning issue, @SunTrust i have an issue with my account. Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? @SunTrust why is the business account login not working? @AskSunTrust 2021-01-17T09:16:59-05:00. Both mobile and online banking are down. Enter the code above * Enter the code without spaces. Still no return of escrow acct funds. @HiloHIChadO SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. @SunTrust @AskSunTrust I need to speak with someone, but, my phone service is still disrupted from the Christmas morning issue, @jewelsoignoli The bank has been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. Weeks away from succeeding Michael Corbat, Jane Fraser said she’d consider streamlining some units or divesting others as part of her effort to kick-start return on equity. @dagmit77 I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. The SunTrust Mobile App is optimized for your Android device and is specifically designed to provide quick and secure access to your personal accounts. It has branches in 11 states and the District of Columbia. Can you please share with us what error message you are receiving? Read further for details and other important information. Call then cut off before I could speak to rep. @NOLACorvette @SunTrust and @growfinancial why?! ^JW. 2 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. ^JW. Contributor, So can you address me where should I report these security issues? *I do credit card top up with or without online access Waited 15 minutes on hold. Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. Although SunTrust recently merged with BB&T to form Truist, it still operates as an independent bank, with branches in 11 Southeast states. The Suntrust mobile banking is unavailable, please try again: Sat, 10/24/2020 - 4:31am : Add new comment; Mobile banking unavailable: Tue, 08/25/2020 - 5:26pm : Add new comment; Web Site down as of 10:00 AM EDT: Mon, 08/24/2020 - 7:23am : Add new comment; Suntrust Online Cash Manager Website Down: Mon, 08/24/2020 - 5:16am : 1 comment In January, customers at Capital One were charged multiple times for the same debit card transaction due to a software issue. This outage joins a recent spate of high-profile banking snafus this year due to system upgrades and technical glitches. I would make a transfer in the morning. Suntrust Mobile banking down. WTF?? In April and May, a technical issue with Citizens Financial Group’s software prevented customers from accessing their accounts. 3 3 Daily and monthly transfer limits apply and will be described within SunTrust Online Banking. If you receive a suspicious text message, please report the incident to abuse@suntrust.com. Their customer service was very nice and accommodating. Simply install the mobile app on your Android or iOS smartphone to access the products and services offered on SunTrust Digital Banking. Anyone else having issues?!?! The first message of the outage was posted Sunday morning. @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. SunTrust. SunTrust, which is based in Atlanta, had $208 billion in assets as of June 30. @Hillrraaay 2/3 working properly. No call back as they have my cell#. I found some critical security issues on your website. Is it enough? The customer service is awful therefore I no longer want to use Suntrust/Truist. @AskSunTrust @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. BOA SunTrust Citizens Chase I have been able to log on to Suntrust mobile banking once since Friday. @carab1985 Can you please try. In the same month, Wells Fargo customers were double-billed due to an "internal processing error.". Everyone else seems to be getting theirs. Your mobile device and/or operating system is not compatible with SunTrust Mobile Web. @AskSunTrust, Page last updated by *I do credit card top up with or without online access @SunTrust Your customer service center absolutely sucks. Mon, 10/16/2017 - 5:35am - Anonymous. Site: SunTrust. Brilliant. I’ve typed the credentials but it’s not letting me in. The bank had been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. -. Published: 11/10/2020 10:09 a.m. By: downdetector.com User reports indicate SunTrust Bank is having problems since 10:09 AM EST. Thankfully currently, we aren't showing any outages. I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. Both of my banking apps have been down since yesterday! @TheFieryGinger @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. The content of this field is kept private and will not be shown publicly. @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? @AskSunTrust @SunTrust is mobile banking down? It has branches in 11 states and the District of Columbia. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. Do not under estimate him ? @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? The mobile banking app is down. Still no return of escrow acct funds. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. Please update social media if so, many unhappy customers. We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. Today’s worst customer service award goes to @suntrust. @AmberHot99 I found some critical security issues on your website. @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. For the last couple of months, I have been unable to log on to the mobile banking app for days at a time. To sign on to a different account, select from the options below. The bank first reported its online banking systems were down on Sunday in a message posted to Twitter through its official account. Via Thankfully currently, we aren't showing any outages. Chatbot lessons, automated PPP, cross-border M&A: Top stories of the week, Credit union regulator outlines 2021 supervisory priorities, PNC says BBVA deal won’t derail organic growth plans, Former Wells Fargo general counsel fined $3.5 million in OCC settlement. Reports; Sites; Secondary menu. Browser Support (31) How do I delete cache and history in Google Chrome? All systems are up & running with no issues being reported. @MizCamille Like many banking applications, SunTrust is a small gadget designed to simplify the day-to-day management of your personal account. We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. To use the app on your Windows PC or laptop, you need to install an emulator. @KristinaBrents Login/Register; Mobile banking. Reassure customers that your call is legitimate with verification and enhanced mobile display. @SunTrust i have an issue with my account. All systems are up & running with no issues being reported. In February also, a three-day BB&T equipment malfunction caused outages at ATMs, online, and mobile banking. @ianfarlow @AskSunTrust It says it’s unavailable. SunTrust had $208 billion in assets as of June 30. “Our teams are working aggressively.”. Please update social media if so, many unhappy customers. what is your email, @Mizzymarley1 You have successfully signed off. © Ookla, LLC. I already called and nothing was resolved. We were performing a normal system upgrade that experienced technical difficulty. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. 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To an `` internal processing error. `` without express written permission,. `` internal processing error. `` digital access is down for all customers and services offered on digital.

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